Complaints procedure
If we have not got something right, tell us. We will look at it properly and reply in writing.
Tell us
Email legal@appealspecialists.co.uk with the subject "Complaint". Say what went wrong and what you would like us to do.
We acknowledge it
We confirm we have received your complaint within three working days.
We reply in full
We aim to send a full written response within 14 working days. If we need longer, we tell you why and when to expect it.
If you are still not satisfied
Because we are not regulated by a legal regulator, the Legal Ombudsman cannot consider complaints about us, and we do not belong to an alternative dispute resolution scheme. If you are a consumer, you keep your statutory rights, and you can get free, impartial advice about your options from Citizens Advice.
Complaints about how we used personal data
See our privacy notice. You can also complain to the Information Commissioner's Office.
If you received a letter from us
If you are not our client but have a concern about how we have dealt with you on a client's behalf, the same procedure applies. See also information for organisations we write to.